CANCELLATIONS OR RESERVATION CHANGES
In the event of a declaration of a local, state, or national State of Emergency, we will only be able to offer credit for future use, which supersedes all other cancellation policies.
We have a 5-day cancellation policy for group tours (Wine Lovers). If a reservation is cancelled within 5 days of the tour, the full fare is charged. A credit towards future use is issued if a person or tour is cancelled at least 5 days before the scheduled start date.
We have a 10-day cancellation policy for private tours (2-12 Guests). If a reservation is cancelled within 10 days of the tour, the full fare is charged. A credit towards future use is issued if a person or tour is cancelled at least 10 days before the scheduled start date.
We have a 14-day cancellation policy for private large groups (13-23 Guests). If a reservation is cancelled within 14 days of the tour, the full fare is charged. A credit towards future use is issued if a person or tour is cancelled at least 14 days before the scheduled start date.
We have a 30-day cancellation policy for corporate and extra-large groups (14+ guests). If a reservation is cancelled within 30 days of the tour full fare is charged. A credit towards future use is issued if a person or tour is cancelled at least 30 days before the scheduled start date.
WEATHER AND TRAFFIC
We will not be held liable for refunds due to issues beyond our control (natural disasters, unforeseen weather or environmental changes, road closures, traffic issues, etc.).
Consider Travel Insurance if this is of concern.
MOTHER NATURE
Please be aware that Santa Barbara Wine Country is located in the beautiful Santa Ynez Valley, which is a rural area, home to a variety of wildlife, including pets, livestock, insects, rodents, arachnids, and birds.
At certain times of the year, there are more insects, including flies, gnats, and bees, especially during harvest.
We visit a few equestrian properties. If you are allergic or have a fear of horses, please let us know, and we will do our best to accommodate any necessary changes.
LUNCH, FOOD & DRINK
Lunch orders need to be placed 48 hours before the tour, or turkey sandwiches will be ordered for all.
We provide plenty of bottled water. Eating or drinking (besides water) in our vehicles is prohibited.
Private tours and By-The-Hour service will be allowed a cooler with advanced notice.
Wineries prohibit any outside alcohol on their premise due to liquor license laws. SERVICE ANIMALS
If you intend to bring a service animal, we require 48 hours’ prior notice. The ADA does not require us to host most emotional support animals. These are not permitted. Please contact our sales representative if you have any questions.
ARRIVING LATE
If you are running late, please notify us immediately at 805-699-6618. We will try to make accommodations where possible. However, you may need to meet us, etc.
If your party is more than 10 minutes late for pick-up or departure, we are not responsible and we will leave to maintain our schedule. Private tours are slightly more flexible, but we won’t be held liable for missed appointments or having to augment the tour.
CAR AND MOTION SICKNESS
If you are sensitive to car or motion sickness, it may be wise not to use our services. Wine County has windy roads. In the unfortunate event that you become ill in our vehicle, a cleaning fee of up to $ 1,000 will be charged to cover any necessary cleaning, loss of business, or damage.
LOST OR LEFT ITEMS
We are not responsible for lost or left items at wineries or in our vehicles. Please ensure you check your seat and surroundings, and confirm you have all your items and purchases. Stagecoach will not be responsible for returning any items. If we agree to return items, all shipping and handling fees will be charged back to the customer.
